SESSION 2: Communication & Professional Interaction for Compliance Professionals

While technical skills are a compliance professional’s foundation, intangible skills like emotional intelligence and strong communication are essential to growing your career. This session will help you learn how to hone your communication style, model executive presence, effectively collaborate across business units, and build and maintain working partnerships.

Learning Objectives:

  • Learn how to adjust your communication and engagement style (including managing vertically and horizontally) to different levels of professionals in your organization
  • Understand the ways active and reflective listening can enhance your effectiveness
  • Discuss techniques to create a supportive compliance environment through empathy, open-mindedness, and diplomacy
  • Examine ways to build and maintain the culture of compliance while working remotely